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Refund & Exchange Policy

INFORMATION:

Having problems with your order? Broken or faulty products? Don't worry, we have you covered!

The faulty goods/products will be checked with the receipt together with the video of the faulty product.

The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. THE GIFT ARTIST (GA) will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, customers will receive their replacements within 7 days after the confirmation.

Please contact us at enquiry.thegiftartist@gmail.com or +60172191233 if you have any questions or doubts.



RETURNS AND EXCHANGE POLICY:

·         Personalised gifts are not exchangeable unless it's defective occurred during delivery with video of the faulty item as proof.

·         Normal priced items are exchangeable within 7 days from your invoice date.

·         Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stock availability. Any shoes returned must be returned in their original box.

·         For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.

·         We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defects. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.

·         STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items, which you will see the term [Not valid for Exchange] in the Tax Invoice.

·         Exchange Policy is granted for 1 time only for each item of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

·         Should you have bought more of the same item, the eligible return value would be the amount divided by the quantity purchased.

·         Should the item to exchange is out of stock and you would like to exchange for an item which is not in the similar promotion, you must return all items to us in order to process the exchange.



Thank you for your patience and trusting our service!